“Set-up and onboarding was seamless, and carried out remotely with minimal input from us, meaning we were able to continue running business-as-usual. myairops truly understands the capabilities required by a modern FBO and manages to deliver them in an intuitive interface my staff picked up really quickly. Very happy with the system.” Kai Kowalewski, Operations Manager at Fraport.
One of the leading players in the global airport business, Fraport AG offers a wide range of operational and management solutions based on over 95 years of aviation expertise. Fraport’s portfolio of companies spans four continents with activities at 31 airports worldwide. In its Mission Statement, Fraport places the focus on its customers.
To support their mission to provide the highest levels of service to their customers, Fraport continuously reappraise systems and processes and decided to transition to a comprehensive FBO solution – a decision that enabled them to significantly reduce manual processes and enhance customer experience throughout their organisation.
After full appraisal of the market, Fraport chose myairops fbo as the power of the automation connecting their departments was invaluable. Having the ability to remove manual processes and achieve full data visibility across their business, all within a secure cloud-based environment made myairops the obvious choice. “We selected myairops fbo due to its ability to enhance the way we work by optimising our processes through integrations, task management, and improving customer satisfaction and experience though a network-wide CRM.” Said Kai Kowalewski, Operations Manager, Fraport.
Upon implementation, Fraport were able to assign tasks, populate reports and communicate with customers with just a few clicks, which once took hours of work for multiple team members. Through the power of workflow automation, Fraport can utilise the myairops fbo system and reduce the time taken to carry out tasks. The seamless implementation of myairops fbo has also enabled Fraport to continue to provide the best levels of service to their customers.
“myairops continues to save us hours per day across our entire team. By automating many of our tasks and workflows behind the scenes we’ve been able to streamline our processes and deliver services even more efficiently, allowing us to grow and handle further traffic.” Continued Kai. “The integrations myairops provide allow us to connect our processes and other tools into one end-to end-solution. Integrations with our biggest clients for example, cuts out constant reading, entering requests – and updating with changes.”
Kai also commented on how myairops fbo helped Fraport through a particularly difficult time for the aviation industry. “Having myairops there to support us has allowed staff to work safely from home and react quickly to the challenges presented to us by COVID-19.”