Trip support and flight planning services
Using a blend of highly experienced people and next-generation software, we help operators maximize operational efficiencies and enhance overall customer experience. Through the application of technology, alongside our highly skilled and trained staff, we supply the services that put our customers at a significant advantage.
Trip planning and support
When it comes to flight support, myairops has the expertise to efficiently and reliably support you and maximize your operational performance. Supporting over 11,400 flights per year, our extensive global experience makes us perfectly suited to provide completely tailored services to ensure complete efficiency and cost-savings. Our approach is different as we combine a blend of our experienced team with our own underpinning technology which drives automation and intelligent decision-making.
Upon provision of our flight support services, we provide all of our customers with complete, transparent access to the systems we use, meaning you’ll have complete visibility and control over your software application.
Our Trip Planning and Support services include:
Airport handling arrangements
Combining our extensive wealth of operations experience with our own advanced software system, myairops flight, we have the knowledge to determine which handling agent/FBO to use to provide the best handling services down route at your destination airports. With agreements in place at various airports, we can sometimes receive discounts on handling fees which can be passed on to myairops clients. Not all handling agents provide the service level we would expect for our clients, from efficient communication to quality of services at each location, we look at all aspects of handling services to determine our preferred suppliers.
Slots in Europe can be limited in peak seasons, requested slots versus what is allocated can create frustration amongst operators with tight schedules. What if you had the knowledge to hand of slot tolerances for each airport, so you knew what time you could take off either side of that slot to not bust a slot time and face a warning or worse, a fine from an airport? With a large, experienced operations department team and a state-of-the-art operating system, myairops Trip Support is the knowledge fountain perfect for an operator requiring that additional bit of information to create the perfect trip experience that puts less strain and stress on both passengers and operators.
Not all Customs and Immigration services are available for the same times an airport is open. Through information stored in the myairops system, along with a proactive attitude from our team, we verify we can operate a schedule based on if customs and immigration is available for a flight as well as checking an airport is open. Time frames for supplying passenger and crew information to customs and immigration also varies around the world. We ensure our clients are aware of these time frames, so our clients are not penalised for late information supplied.
We use your requirements to ensure all aspects of the plan meet your operational needs. We will arrange and plan for all alternatives, ensure airports are open and viable and make sure plans are filed and uploaded to your flight planning tool of choice. We will ensure flight levels are appropriately planned on the basis of fuel requirements and comfort.
Bring Your Own
With a vastly experienced and adaptable Operations Department, myairops Trip Support can use a wide range of Flight Planning software. If you have commitments with a Flight Planning software, then myairops can use your account to take care of all aspects of flight planning and ATC filling of your flight plans.
Using state of the art flight planning technology, myairops trips support can provide a full flight planning package to support your trip requirements. We can add your aircraft to our database even for a one-off trip. Foreflight software creates an excellent high level flight planning package with all the key and clear information required.
Using a large database built up over years of Operating flights worldwide, myairops Trip Support can provide crew and passenger transport that is safe, secure and trustworthy.
Turnaround times can be tight, so myairops Trip Support can take care of your order and ensure catering is delivered fresh, tasty and on time.
Arrive at your destination safe in the knowledge a comfortable bed awaits! myairops Trip Support can arrange hotel reservations around the globe for flight crew.
Navigating the skies safely has never been more important or challenging, and myairops Trip Support leverages industry leading providers to ensure your flight is the safest it can be, with comprehensive crew briefings and risk assessments available for more demanding destinations.
With 40 years of commercial operator background, let myairops navigate the increasingly complex global requirements for commercial charter permissions, so you don’t have to.
Last minute trips often fall beneath the lead time for an Overflight permission to be granted. Forward thinking from the myairops Trip Support team will look at alternative routes and obtain additional overflight permits should a permit not be approved before the flight is planned to take place, in order to prevent any risk of a schedule needing to be amended.
Knowing which countries require a Landing Permit depending on registration of an aircraft, type of operation, how many seats are on board an aircraft and how long it takes to obtain a Landing Permit are all valuable bits of information to know when planning a new trip schedule. myairops trip support has all the information to hand to be able to and know when to obtain a permit correctly and efficiently.
Permit to Fly
Have a technical fault with an aircraft but have approval for a one-off flight to fly to a maintenance facility? All the paperwork and workload for that approval alone can be very stressful for an Aircraft Operator. Having a Trip Support expert on hand to be able to relieve some of the pressure can be invaluable. When Operating on a permit to fly, each country over flown requires notification of the flight and they must provide their approval for the flight to operate. With a rare extensive list of contacts within the myairops department, this process can be accelerated.
If you do not require the full-service offering provided by Trip Planning & Support, we offer a focused flight planning only service offering. We can provide a service using your existing flight planning tools or we can provide a complete solution, along without own software. We’re completely flexible and are not limited to our own technology, we can work along side you with your existing technology solution.
Our process includes:
- Our flight planning team pre-emptively produce a flight plan and the initial crew briefing pack from the earliest opportunity. This is key to ensuring efficient and timely response to customer changes.
- We begin by compiling operational restrictions, along with NOTAMs, destination alternatives and en-route alternatives to ensure your flight runs safely and efficiently.
- We coordinate handling requests and secure overflight and landing permits to ensure you have a safe and efficient flight.
- Weather information will be analyzed by our highly trained team with the impact used to influence planning decisions.
- We compile required materials within the crew briefing pack and review and approve before transmission to the flight crew.
- The flight plan is filed, the relevant STC authorizes and the crew briefing pack is issued.
We understand that plans can change when inflight. Support needs to be provided in real-time 24×7 to assist the decision making process for diverts due to unexpected events like maintenance, weather or medical emergency. Our inflight support team are there when you need us most.
Complete flexibility that suits you
Our trip support can be purchased in two ways:
For those organizations that have an in-house capability, where an existing trip support arrangement is in place or where customers want the flexibility to have no standing commitment.
This option allows our “go now” feature, simply call or email your request and we will do the rest. Organizing all aspects of the trip, filing all flight plans and providing all briefing materials.
Scenarios include organizations who wish to access our specialist skilled services arranging your trip within Europe, Middle East and Africa. Whilst we offer full global coverage, many organizations access us for our specialist knowledge and expert skills within this region.
The annual commitment model is suited for organizations who want to outsource trip support to us over a longer term. This offers preferential pricing over the pay-as-you-go model.
A monthly fee covers all trips you may have on a per aircraft basis; no matter how many trips that may be.
We provide simple transparent pricing so there are no hidden fees or surprises. As with all our service delivery models we have an agreed price list for permits that we publish to you in advance so you always know what you can expect to pay. Any services we arrange or purchase on your behalf are passed through with no additional mark-up added. If you have an existing flight planning tool that you want us to use then we can use this preference or provide you services using our existing tools and capabilities. If you want the flexibility of integrating our team into the task workflow of your existing flight scheduling software, just contact us and we would be happy to help.
Download our Flight Support Service Guide by filling out the form below
1st Floor 25 Templer avenue, Farnborough, Hamphire, UK, GU14 6FE 1815 NW 51st Place, Ft. Lauderdale, Fl. USA, 33309